longtoto Platform Privacy Notice
This page describes what we collect when you use longtoto and how we keep that data protected. We operate as an online gaming and sportsbook platform in supported jurisdictions, and we're committed to handling your personal information responsibly and transparently.
Our privacy approach starts with a simple principle: we collect only what we need to verify your account, process your payments via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, settle your bets, and provide customer support. We do not sell your data to advertisers, and we do not share it beyond the third parties necessary to operate longtoto.
We update this notice periodically as our operations change. When we make material changes, we notify active account holders by email. Continuing to use longtoto after a change notification signals your acceptance of the updated policy.
What We Collect and Why
When you sign up for longtoto, we collect your full legal name, date of birth, email address, phone number, and postal address. We require this information to verify your identity and comply with anti-money-laundering regulations. We also collect government-issued identification (passport, driving licence, or national ID) and proof of address (utility bill, bank statement, or lease agreement) as part of our Know Your Customer (KYC) process.
Once your account is active, we collect transaction data: which payment method you used (DANA, e-wallet, or another supported option), deposit and withdrawal amounts, dates, and times. We record your game activity — which games you play, how much you wager, your winnings or losses, and settlement outcomes. We also log your IP address, device type, browser version, and approximate location (city-level, e.g., Jakarta, Surabaya, or Bandung) to detect fraud and enforce jurisdiction boundaries.
We collect this data because we need it to operate longtoto securely. Payment and identity data lets us process deposits and withdrawals correctly and prevent money laundering. Game activity data lets us settle bets accurately and dispute disputes fairly. Device and IP data helps us detect fraudulent accounts and restrict access from jurisdictions where we do not operate.
We do not collect financial details directly
mobile banking, local payment, online payment, and other payment processors handle your card or bank details — we never see them. We receive only confirmation that a payment succeeded or failed.
How We Use and Store Your Data
We use your data for five main purposes: account verification, payment processing, game settlement, fraud prevention, and customer support. We do not use your data for marketing emails, third-party advertising, or any purpose beyond operating longtoto according to our terms.
We store your data on secure servers. Our servers may sit outside your jurisdiction — they are located in data centers with encryption, access controls, and regular security audits. We retain your account data for as long as your account exists, plus one year after closure (for dispute resolution and regulatory compliance). Game activity logs are retained for five years. You may request deletion of your account and associated data at any time by contacting our support team, and we will remove your personal information within 30 days, except where law requires us to retain it.
Third Parties and Data Sharing
We share your data only with third parties necessary to operate longtoto. Payment processors (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and our banking partners local payment, online payment, e-wallet, mobile banking) receive your name, account number, and transaction amount to process deposits and withdrawals. Live dealer table providers receive your account ID and session ID to stream games to you. Customer support platforms may access your account history to help resolve disputes.
We do not share data with advertisers, data brokers, or marketing agencies. We do not sell your data. We may share aggregated, anonymised statistics with partners (e.g., "5,000 unique players in Jakarta during Idul Fitri 2024") but never your personal information.
- Payment processors: local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment
- Live dealer providers: video streaming and table management platforms
- Customer support tools: ticketing and chat systems
- Law enforcement: only if required by court order or legal obligation
Cookies and Tracking
We use cookies and local storage to remember your login, language preference, and game history. These are functional cookies only — they help longtoto work better, not to track you across other websites. You can disable cookies in your browser settings, but doing so may make longtoto harder to use.
Your Rights and Contact
You have the right to access, correct, or delete your personal data. You can update your account details at any time in your longtoto account settings. If you want a copy of all data we hold about you, or if you want us to delete your account and associated information, contact our support team. We will respond within 30 days.
If you believe we have mishandled your data or violated this privacy notice, you can lodge a complaint with our support team or with local data protection authorities in your jurisdiction. We take privacy seriously and will investigate any complaint promptly.
Our policy is governed by the laws applicable to longtoto's operating jurisdiction. Services are available only where local law permits. We respect jurisdiction boundaries strictly and do not knowingly collect data from users accessing longtoto from restricted regions.
For questions about this privacy notice, contact longtoto support via live chat (available 24/7) or email [email protected]. We are here to answer any questions about how we handle your data.